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ServeIT monitoring services ensure your systems are up & running.
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ServeIT
These plans support your servers with 24/7 monitoring and on-site support
Configurable options include:
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Unlimited remote control support
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Service Availability Monitoring
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Unlimited on-site support
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After Hours Support (6pm-8am M-F, Sat/Sun)
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Maintenance
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Event Log Monitoring
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Log File Maintenance
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Drive Space Monitoring
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MS Exchange Maintenance & Administration
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Backup Monitoring & Administration
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Security
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User Account Administration
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File Sharing Permission Administration
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Security Administration
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Virus Definition & Prevention
Server Service Programs & Frequency
- Server Watch (24*7 monitoring, escalation and basic fixes such as reboots restarting failed services, releasing locked files and killing inactive sessions)
- Event Log Monitoring 24*7
- Backup Log Checks 24*7
- Anti-Virus Log Checks 24*7
- Server Availability Checks
- Service Availability Monitoring 24*7
- Monitoring network services like DNS, DHCP, Terminal Services 24*7
- CPU, Memory and Disk Monitoring 24*7
- Basic Response Time Monitoring 24*7
- Monitoring Custom Performance Parameters 24*7
- Server Health Check and Analysis of Key Trends Once every fortnight
- Remote Server Care
- Server Watch
- Patch Assessment and Management Weekly or on release of a critical patch
- Service Pack Updates When required
- Log Maintenance (both OS and Exchange) When required
- Virus Definition and Prevention Daily
- Server Tuning and Cleaning Fornightly
- Remote Server Care + Low Priority Requests
- Remote Server Care
- All low priority requests not limited to:
- User and Profile Creation
- Installation and Uninstallation of Software
- Managing Shares
- Managing and Changing Network and Application Configuration Settings
- Full Administration
- Remote Server Care + Low Priority Service Requests
- End User Calls related to server issues for the PC or applications such as Outlook and IE
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